Longterm Success with Implants #4 - The proper recall: What happens without recall? What has to be done to keep everything stable?
Quintessencial Tuesday with Dr. Chris
[Only available in English]
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1. Our data protection policies
Thank you for your interest in our company and products. The protection and the security of your personal data are of prime importance to Thommen Medical AG (“Thommen Medical”) and its subsidiaries and service providers. Thommen Medical acts in strict compliance with the applicable data protection policies and data protection legislation so that you can feel safe when visiting our website.
It is important to us that you always know what personal data is being recorded when you visit our website (via direct access or because you were forwarded to it by other digital information channels such as the Thommen Medical app) and use our services and offers and the purposes for which use this data. The following sections contain the relevant information on this and describe the measures we take to protect your personal data from tampering, loss, destruction or unlawful use. We have also taken technical and organizational measures which ensure that the data protection regulations are observed by us as well as by our service providers.
2. Responsible party
Thommen Medical AG
CH-2540 Grenchen (Switzerland)
Hereinafter referred to as “Thommen Medical,” “we” or “us.”
3. Collection and use of personal data
Personal data means data which can enable conclusions to be made about your identity, i.e. name, address, telephone number or E-mail address (“personal data”). We will only collect, process or use your personal data to the extent permissible by law and authorized by you. Your personal data can be collected, processed or used for the following purposes in particular.
We may need additional personal data from you to provide services and process requests. This data is combined with the above-mentioned data from your visit to the website in order to offer you content and services which are tailored to your needs as accurately as possible. This includes your name and address, as well as usage data such as user name, password and IP address.
Various contact forms are available on our website which can be used for automated communication. If a user makes use of this option, the personal data entered in the entry mask will be sent to us and saved by us. The personal data from the contact form is transferred in encrypted form. Additional data such as IP address and time of sending will be transferred when the data is sent.
Your consent to the processing of the personal data will be obtained and this data privacy statement will be referred to before the data is sent. You may also contact us by way of the specified E-mail addresses as an alternative. The data is used exclusively for the purposes stated or associated with the form in question.
4. Our justifications for processing your data
(i) Fulfilment of a contract
This is especially the case if you make an order, consult product warranty topics or visit product specifications pages. The minimum statements necessary to fulfil the contract are marked with an asterisk (“*”); without the minimum contractual or statutory statements, we will not be able to process your order. Other statements may be helpful for us and you, but are voluntary. Without your further consent, we will only use the personal data you provide to process your order.
In the case of a contact request, we will only use your personal data to process your request and contact you.
(ii) Statutory provision
Commercial and/or fiscal law obligates us to save certain information such as your address, payment and order data for a period of up to eleven years (depending on the countries relevant for this process).
(iii) Your consent
We ask prospective customers for their express consent and agreement with this data privacy statement for advertising purposes, i.e. providing information about products or services in electronic form or by telephone, news, company information, invitations to trade fairs or events (hereinafter “product and service information”) as well as electronic or telephone customer analyses, surveys on customer satisfaction, contests and promotional letters. This can be done by such means as creating application forms via our website. After receiving your consent, we will save your E-mail address for the purpose specified upon creation, including product and service information.
Your rights to disclosure and revocation of your consent can be found in the following Section 13.
(iv) In case of potential employment
If you apply for one of our job offers, training opportunities, or an internship, we will use your information exclusively to process your application. As soon as your data is no longer needed, it will be deleted or destroyed.
(v) Further legitimate interests of Thommen Medical
Thommen Medical has a justified interest in operating a website upon which prospective customers receive information about Thommen Medical products and offers. Thommen Medical has a legitimate interest in finding out which information and offers are most interesting. Furthermore, Thommen Medical has a legitimate interest in protecting its website and organization from abuse and other unauthorized use of this website. For further details, see the following Section 8.
5. Information exchange within the Thommen Medical Group, its distributors and with service providers.
Thommen Medical shares personal data collected within the Group or distributors for the purpose of providing information on products and services. You will find a list of distributors and legal entities of the Thommen Medical Group on the website. Furthermore, Thommen Medical may exchange information necessary for fulfilling a contract within its Group and distributors.
In the scope of fulfilling contracts, processing requests or other purposes specified in Section 3, Thommen Medical may call in third parties (such as specialists for technical support, service providers for handling requests, or communication partners) which may view data, but only if necessary to render the service in question. Thommen Medical ensures that third parties only process personal data in compliance with the requirements of the applicable data protection legislation.
This may lead to the data collected being sent to countries which, in the view of the EU and/or Switzerland, do not have an adequate level of data protection legislation. However, in cases in which this takes place, Thommen Medical has implemented suitable guarantees to ensure sufficient protection of the personal data. You may request further information on this at the contact address specified in Section 12.
6. Storage limitation
Unless indicated otherwise, the personal data will be stored until the purpose is achieved. Thommen Medical may be required to retain data for financial accounting, fiscal or other legal reasons. This period of time depends on the data and countries in question and generally does not amount to more than eleven years. Data used in the scope of web analysis is generally deleted within a few days, or is completely anonymized.
It is your duty to store your data which you consider to be necessary. We are not obligated to store this data and can delete the data at any time, especially if we have no obligations to retain the data.
7. Automated decision-making
We do not use any automated decision-making (“profiling”) to establish and maintain business relationships.
We or the service providers (on our behalf) may use web analysis tools, especially tracking technology in order to advice you and provide you with product information in a targeted manner. They enable communication and advertising based on your needs. With this in mind, we refer to the following Section 8.
8. Cookies and web tracking
(ii) Web tracking
When you visit our website, cookies will also be used to analyze your usage behavior on our website (web tracking). The data which the cookies create about your usage behavior (search engines and keywords used, your language, country of origin, browser and plug-ins used, the referring site, your dwell time, entrance and exit pages, cancel rates and your IP address) is anonymous and serves purely statistical purposes (data traffic analyses). The data is used separately from your personal data. This two data sets are not merged, so the data about your usage behavior does not allow any conclusions to be made about your identity.
(iii) Google Analytics, AdWords, AdSense and remarketing
This website uses Google web analysis services from Google LLC, Mountain View, California, USA (“Google”). Google web analysis services use “cookies,” text files that are stored on your computer and enable the analysis of your usage of this website. The information about your usage of this website which these cookies collect are generally transmitted to and stored on a Google server based in the USA. If IP-anonymization is activated on this website, your IP address will be abbreviated by Google in member states of the European Union or other states party to the Agreement on the European Economic Area.
Only in exceptional case will your full IP address be transferred to a server of Google in the US and be abbreviated there. On behalf of the operator of this website Google will use this information to evaluate your personal usage of the website, to compile reports about your website activities and to generate further services in connection with the use of the website or the internet for the operator of the website.
Please be advised that on this website, Google Analytics is expanded by the code “anonymizeIp();” in order to ensure that IP addresses are recorded in anonymized form (known as IP masking).
Your IP address collected from your browser by Google Analytics will not be matched up with other data of Google. You have the option of preventing cookies from being saved by using the relevant browser software settings. However, please be advised that in this case you might not be able to use all the functions available on this website.
Furthermore, you can prevent the data generated by the cookie and the data regarding the use of the website (incl. your IP address) from being transferred to Google by downloading and installing the browser plug-in available at the following link: Download browser plug-in
You can also prevent recording by Google Analytics by clicking the following link. An opt-out cookie is set which prevents your data from being recorded when you visit this website in the future. Deactivate Google Analytics
More detailed information on conditions of use and data protection can be found at http://www.google.com/analytics/terms/de.html
(iv) Google Tag Manager
This website uses the Google Tag Manager as part of Google Analytics. Tags are small code elements on our website which serve such purposes as measuring traffic and visitor behavior, the effect of online advertising and record social channels, remarketing, implementing target group orientation and testing and optimizing the website. Google Tag Manager is a solution with which Thommen Medical can manage website tags by way of an interface. The Tag Manager tool itself (which implements the tags) is a cookie-free domain. The tool triggers other tags which may record data on their own. Google Tag Manager does not access this data. If deactivation has been conducted on domain or cookie level, it remains for all tracking tags which are implemented with Google Tag Manager.
Further information on Google Tag Manager can be found on the internet at: https://www.google.de/tagmanager/use-policy.html
(v) Facebook Pixel
This website uses website analysis services from Facebook. Facebook Pixel is an analysis tool with which the effectiveness of advertising can be measured. Further information on the third-party provider:
(vi) Allowing or blocking cookies
You can allow or block cookies (including those for web tracking) by using your browser settings. You can set your browser to either block all cookies, or to display a message as soon as a cookie is placed. However, keep in mind that you may not be able to use all of our website’s services if you have deactivated cookies in your browser. You will find information on blocking or allowing cookies in the most common internet browsers under the following links:
Internet Explorer: http://support.microsoft.com/gp/cookies/en
9. Social media plug-ins we use
Our website uses social plug-ins (hereinafter “plug-ins”) from the social network Facebook, which is operated by Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (hereinafter “Facebook”). The plug-ins are marked with a Facebook logo or the extension “social plug-in from Facebook” or “Facebook social plug-in.” An overview of the Facebook plug-ins and their appearance can be found here: https://developers.facebook.com/docs/plugins
If you access a page of our website which contains such a plug-in, your browser will establish a direct connection to Facebook’s servers. The contents of the plug-ins are transferred from Facebook directly to your browser and integrated into the site. This incorporation gives Facebook the information that your browser has accessed the relevant page of our website, even if you do not have a Facebook profile or are not logged into Facebook at the moment. Your browser will transfer this information (including your IP address) directly to a Facebook server in the USA, where it will be saved. If you are logged into Facebook, then Facebook can allocate your visit to our website directly to your Facebook profile. If you interact with plug-ins, such as by clicking the "Like" button or making a comment, this information will be transferred directly to a Facebook server and stored there. The information is also published on your Facebook profile and shown to your Facebook friends. The purpose and scope of data collection and the Facebook’s further processing and use of the data, as well as your rights concerning this subject and the settings options to protect your private sphere can be found in Facebook’s data protection policy: http://www.facebook.com/policy
If you do not want Facebook to allocate the data collected via our website directly to your Facebook profile, you will have to log out of your Facebook account before visiting our website. You can also completely prevent Facebook plug-ins from loading by using add-ons for your browser.
Our website uses social plug-ins (hereinafter “plug-ins”) of the social network
Google+ which is operated by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). The plug-ins can be recognized by buttons with the “+1” symbol on a white or colored background. An overview of the Google plug-ins and their appearance can be found here: https://developers.google.com/+/plugins
If you access a page of our website which contains such a plug-in, your browser will establish a direct connection to Google’s servers. The contents of the plug-ins are transferred from Google directly to your browser and integrated into the site. This incorporation gives Google the information that your browser has accessed the relevant page of our website, even if you do not have a Google+ profile or are not logged into Google+ at the moment.
Your browser will transfer this information (including your IP address) directly to a Google server in the USA, where it will be saved.
If you are logged into Google+, then Google can allocate your visit to our website directly to your Google+ profile. If you interact with plug-ins, such as by clicking the "+1" button, the relevant information will be transferred directly to a Google server and stored there. The information is also published on your Google+ profile and shown to your contacts there.
The purpose and scope of data collection and the Google’s further processing and use of the data, as well as your rights concerning this subject and the settings options to protect your private sphere can be found in Google’s data protection policy: http://www.google.com/intl/de/+/policy/+1button.html
If you do not want Google to allocate the data collected via our website directly to your Google+ profile, you will have to log out of your Google+ account before visiting our website.
Our website uses functions of the network LinkedIn. It is provided by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Every time our pages containing LinkedIn functions are accessed, a connection to LinkedIn’s servers is established. LinkedIn is informed that you have visited our webpages with your IP address. If you click on LinkedIn’s “Recommend” button and are logged into your LinkedIn account, then LinkedIn will be able to allocate your visit to our internet site and your user account. We hereby inform you that, as provider of the pages, we have no knowledge of the contents of the data transferred and the use thereof by LinkedIn.
Other information on this can be found in LinkedIn’s data privacy protection policy: https://www.linkedin.com/legal/privacy-policy.
10. Video portals we use
Our website uses plug-ins from the site YouTube, which is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA, member of the Google Group. If you visit one of our pages with a YouTube plug-in or use the app, a connection to YouTube’s servers will be established. In the process, the YouTube server will be informed which of our pages you have visited.
If you are logged into your YouTube account, you allow YouTube to allocate your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.
More information on the handling of user data can be found in YouTube’s data protection declaration:
Our website uses plug-ins from the site Vimeo LLC. This site is operated by Vimeo LLC, 555W 18th St, New York City, 10011, USA. If you visit one of our pages with a Vimeo plug-in or use the app, a connection to Vimeo’s servers will be established. In the process, the Vimeo server will be informed which our pages you have visited.
If you are logged into your Vimeo account, you allow Vimeo to allocate your surfing behavior directly to your personal profile. You can prevent this by logging out of your Vimeo account.
More information on the handling of user data can be found in Vimeo’s data protection declaration:
11. Data security
We and our service providers take both technical and organizational security measures to protect the personal data stored from accidental or deliberate tampering, loss, destruction or unauthorized access by third parties. Our data processing processes and security measures are continuously being refined in the course of technical developments.
The transfer of personal data is encrypted with SSL technology to prevent unprotected access to your personal data.
12. Further information/contact person for data protection issues
Should you have any questions about your personal data which Thommen Medical records, saves and uses, we will be glad to provide you with information immediately and free of charge at any time. Please send your message to Thommen Medical AG, Neckarsulmstrasse 28, CH-2540 Grenchen (Switzerland) or by E-mail to firstname.lastname@example.org.
13. Right to disclosure and correction
Any natural person residing in the EU, EEA or Switzerland can request disclosure or access to the data processed about your person. We will correct information which is false or no longer accurate.
To request, disclosure, editing or correction, please contact us via Thommen Medical AG, Neckarsulmstrasse 28, CH-2540 Grenchen (Switzerland) or by E-mail to email@example.com.
You may revoke and withdraw consent which you have granted or request data to be deleted. After you have revoked your consent, we will cease to process your data if we are no longer obligated to continue processing the data for other purposes, such as to fulfil statutory retention duties. You may declare that you are revoking your consent by sending a message to Thommen Medical AG, Neckarsulmstrasse 28, CH-2540 Grenchen (Switzerland) or by E-mail to firstname.lastname@example.org.
Furthermore, every person is entitled to file a complaint to the competent supervisory authority in their country. A list of national data protection authorities can be found here: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080
14. Additional information
The content of this data privacy statement has to be adapted and updated from time to time. For this reason, we reserve the right to make changes without announcing them in advance. The updated and supplemented version in question will be published at this point. For that reason, we recommend you to read this data privacy statement every time you visit our website.
Version July 2018